Privacy Policy
Overview
At NextGen Tech Portal, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our user experience design education platform.
We're committed to transparency about our data practices. This document covers everything from what information we gather during your learning journey to how we keep it secure and what rights you have regarding your data.
Information We Collect
We collect information in several ways as you engage with our educational services. Here's what we gather and why it matters for your learning experience:
Account Information
When you register for our programs, we collect your name, email address, phone number, and educational background. This helps us customize your learning path and stay in touch about program updates.
Learning Activity Data
We track your progress through courses, assignment submissions, and participation in online discussions. This data helps us understand how you learn best and where you might need additional support.
Technical Information
Our systems automatically collect device information, IP addresses, browser types, and how you navigate through our platform. This technical data helps us improve site performance and troubleshoot issues.
Communication Records
We keep records of your emails with our support team, feedback you provide, and any phone conversations with our education advisors. This helps us provide consistent, quality service.
How We Use Your Information
Your data serves specific purposes that directly benefit your educational experience. We don't collect information just for the sake of it — everything has a clear purpose.
Educational Services
We use your information to deliver personalized learning experiences, track your progress, provide feedback on assignments, and connect you with instructors and fellow students. Your learning data helps us identify areas where you excel and topics that might need more attention.
Communication and Support
We reach out to inform you about upcoming courses, program deadlines, and important updates to our platform. When you contact our support team, we use your information to provide helpful, relevant assistance.
Platform Improvement
Anonymous usage data helps us understand how students navigate our platform, which features are most helpful, and where we can make improvements. This collective insight helps us build better educational tools for everyone.
Information Sharing and Third Parties
We work with carefully selected partners to provide you with comprehensive educational services. Here's how we handle data sharing:
Educational Partners
Some of our courses involve collaboration with industry professionals and guest instructors. We may share relevant project work and progress information with these educational partners, but only when it directly supports your learning objectives.
Technology Service Providers
We use third-party services for email communications, video hosting, and platform analytics. These providers have access to limited data necessary for their services and are bound by strict confidentiality agreements.
Legal Requirements
In rare cases, we may need to share information to comply with legal obligations, protect our rights, or ensure the safety of our educational community. We evaluate each situation carefully and share only the minimum information required.
We Never Sell Your Data
We want to be crystal clear: we never sell student information to marketing companies, data brokers, or anyone else. Your educational journey and personal information are not commercial products.
Your Rights and Choices
You have significant control over your personal information. Here are the rights available to you under Taiwan's Personal Data Protection Act and international privacy standards:
Access Your Information
You can request a copy of all personal information we have about you. We'll provide this data in a readable format within 30 days of your request.
Correct Inaccurate Data
If you notice errors in your personal information, you can ask us to correct them. For most account details, you can make changes directly through your student portal.
Delete Your Information
You can request deletion of your personal data, though we may need to retain certain information for legal compliance or to complete educational services you've already started.
Limit Processing
You can ask us to stop processing your data for marketing purposes or other non-essential activities while still maintaining your access to educational services.
Data Portability
If you want to transfer your learning records to another educational platform, we can provide your data in a standard, machine-readable format.
Withdraw Consent
For activities that require your consent, you can withdraw that consent at any time. This won't affect the legality of processing that happened before you withdrew consent.
How to Exercise Your Rights
To use any of these rights, contact our privacy team through the information provided at the end of this policy. We'll verify your identity and process your request promptly. Most requests are handled within 30 days, though complex requests might take longer.
Data Security and Protection
Protecting your information is a top priority. We've implemented comprehensive security measures to safeguard your personal and educational data:
Technical Safeguards
All data transmission is encrypted using industry-standard SSL/TLS protocols. Our servers are protected by firewalls, intrusion detection systems, and regular security monitoring. We use encrypted databases and secure backup systems to prevent unauthorized access.
Administrative Controls
Only authorized staff members have access to student data, and only on a need-to-know basis. Our team receives regular privacy training, and we conduct background checks on employees who handle sensitive information.
Physical Security
Our servers are housed in secure data centers with restricted access, surveillance systems, and environmental controls. We maintain strict protocols for equipment disposal and data destruction.
While we implement strong security measures, no system is completely immune to threats. We continuously monitor for potential security issues and update our practices based on the latest security standards. If we ever experience a data breach that affects your information, we'll notify you promptly and take immediate steps to address the situation.
Data Retention and Deletion
We keep your information only as long as necessary to provide educational services and meet our legal obligations. Here's our retention schedule:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | 7 years after graduation | Educational records, alumni services |
| Course Materials & Assignments | 5 years after course completion | Academic integrity, portfolio access |
| Payment Records | 7 years | Tax compliance, financial reporting |
| Technical Logs | 2 years | Security monitoring, system optimization |
| Marketing Communications | Until you unsubscribe | Program updates, educational content |
After these retention periods, we securely delete your information using industry-standard data destruction methods. If you request deletion of your account before these periods expire, we'll honor your request while retaining only the minimum data required for legal compliance.
International Data Transfers
Our primary servers are located in Taiwan, but some of our educational tools and communication platforms operate globally. When your data is transferred internationally, we ensure it receives the same level of protection as required by Taiwan's privacy laws.
We work only with service providers who meet strict international privacy standards and have implemented appropriate safeguards for cross-border data transfers. These safeguards include standard contractual clauses approved by data protection authorities and adherence to internationally recognized privacy frameworks.
If you have concerns about international data transfers or want specific information about where your data is processed, please contact our privacy team.
Changes to This Privacy Policy
Privacy laws and our educational services evolve over time, so we may need to update this policy. When we make significant changes, we'll notify you through your registered email address and provide at least 30 days' notice before changes take effect.
We'll always post the current version of our privacy policy on our website with the effective date clearly marked. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you don't agree with changes to our privacy policy, you have the right to close your account and request deletion of your data, subject to our retention requirements for completed educational services.
Contact Information for Privacy Matters
We're committed to addressing your privacy questions and concerns promptly. Our privacy team is here to help you understand your rights and resolve any issues.
Privacy Team Contact
Email: contact@nextgentechportal.com
Phone: +886224240885
Mailing Address:
NextGen Tech Portal
300, Taiwan, Hsinchu City, East District
科學園路115號
Response Time: We respond to privacy inquiries within 5 business days and resolve most requests within 30 days.
When contacting us about privacy matters, please include your full name, email address associated with your account, and a detailed description of your request or concern. This helps us respond more quickly and accurately.
If you're not satisfied with our response to your privacy concern, you have the right to file a complaint with Taiwan's National Development Council or other relevant data protection authorities.
Questions About This Policy?
Privacy policies can be complex, but your understanding is important to us. If anything in this document is unclear or if you have specific questions about how we handle your information, don't hesitate to reach out. We're here to help you feel confident about your privacy while you focus on learning and growing your UX design skills.